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Custom Delivery Service

Each of our quotations includes a personalised delivery service (unless otherwise specified), designed to offer maximum flexibility and support to our customers.

What our customized delivery includes:

Insurance on every shipment: 
Your goods are covered by insurance during transport. This gives you peace of mind, knowing that in the event of damage or loss during transit, you will be adequately compensated*.

Shipments with professional industry partners:
We work with professional and reliable transport partners in the industry. This collaboration ensures that your shipments are handled by experts who are well acquainted with procedures and are committed to safe and timely delivery.

Advance phone notice (only if specified):
The courier will contact you with a phone notice one day before delivery. This allows you to organize yourself in advance to receive your order.

Option to schedule delivery with date and time (only if specified):
We understand that your schedule may be busy, so we offer the flexibility to choose a delivery date and time that are most convenient for you and aligned with your priorities.
In summary, our customized transport service represents much more than a simple shipment. It is a commitment to providing a complete and satisfying experience, putting your needs at the center.

*in the event of damage, it is mandatory to follow the goods receipt procedure.
 

You can purchase your favorite flooring or wall coverings right away by taking advantage of the best price on the market and the current availability in stock.

With the future delivery option, you will receive them whenever you want, at no additional cost.
We therefore offer you the opportunity to purchase the product of your dreams in advance, taking advantage of the best price without the worry of having to find storage space for the goods.

How does it work?
Onetile will store your order free of charge in its warehouses for the entire agreed period, taking responsibility for the integrity and quality of the goods throughout the storage period.
With adequate notice (at least 7 days is recommended), we will proceed with the shipment by agreeing with you on the delivery date and time of your order.
Contact us for a customized solution — we will meet all your needs!

Storage is free of charge if agreed in advance with our sales team for a specific delivery date. Any subsequent changes to the agreed date may result in storage costs being charged.