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Tiles
Floor Tiles
Metal Effect
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Stone Effect
Marble Effect
Terracotta Effect
Cementine Effect
Glass Effect
Fabric Effect
Resin Effect
Grit Effect
Embossed effect
Wallpaper effect
Wall Tiles
Indoors
Outdoors
Mosaics and decorations
Glass
Specials
Thin
Thick
Large Slabs
For the visually impaired
Chevron
Hexagon
Mosaic and decorations
Design brick
Home spaces
Kitchen
Bathroom
Living room
Outdoor
Pool
Stores and commercial areas
Stores
High footfall
Parquet
Parquet
Parquet
Vinylic
Laminated
Complements
Finishes
Baseboards
Grid
L Elements
Others
Stairs
Steps
Step
brands
Porcelain stoneware
Abitare la ceramica
ABK
Appiani
Atlas Concorde
Atlas Concorde Solution
Bardelli
Creative Design
Casamood
CASTELVETRO
Cedit
Ceramica Sant'Agostino
Ceramica Vogue
Cercom
CERDOMUS
Contemporary Design
CE.SI.
Cir
COEM
EMIL
Energieker
ERGON
Fap
FIORANESE
Architectural Design
Florim
FONDOVALLE
Gigacer
Herberia
Imola
ITALGRANITI
KEOPE
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Lea Ceramiche
Leonardo
Luxury Design
Magica
Marazzi
Marca Corona
Marca Corona 1741
Micro
Mutina
NOVABELL
Onetile
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Ragno
RONDINE
Serenissima
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FAQ
Answers to frequently asked questions divided by topic.
If you do not find what you are looking for, please
contact us
here
Company
Services
Online Shopping
Product
Shipments
Company
Who are we?
Onetile is an innovative, versatile and dynamic company based in Brescia, in northern Italy, specialising in the purchase and distribution of materials for all types of surfaces: stoneware porcelain floor and wall tiles and parquet from the best Italian brands.
Find out more
Where are the offices and showroom located?
Onetile headquarters are located on the shores of Lake Garda in Manerba del Garda, and they house the showroom displaying the most exclusive collections and the sales offices.
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Is it possible to visit your showroom?
The Onetile showroom is open to the public from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 5:00 pm. It is advisable to book an appointment.
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How can Onetile offer me high quality tiles made in Italy at such competitive prices?
We aim to make the
best Italian brands
accessible to all our customers at an exclusive price, building a
customised offer.
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Services
What services does Onetile offer?
Onetile wants to make all the services and advantages available to you!
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Do you also offer a laying service?
One of our plus points is our Laying Service!
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How can I contact your customer service to request a free advice?
You can request an online advice by contacting us in the following ways: whatsapp, via the e-mail address or via the landline number.
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Online Shopping
How can I purchase on your Onetile.it site?
Here you will find a dedicated step-by-step guide on how to buy porcelain tiles online.
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What payment methods do you accept?
Onetile offers the possibility of making payments by means of bank transfer and PayPal with a 4.5% commission.
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Why are the prices crossed out and it says 'find out the promotional price'?
Prices crossed out with the text "find out the promotional price" refer to the official price list of the suppliers. You can receive a
discount
on each product depending on the quantity of tiles required.
Find out more
How can you get a personalised quote with your best offer?
Request your best quote via the form or WhatsApp!
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How can I receive technical support for a product?
In each collection there is a downloadable PDF containing all the information about the product you are interested in.
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Product
What is porcelain stoneware?
Porcelain stoneware
is the most widely used ceramic material in modern construction or renovation because it offers a good compromise between technical characteristics and a very competitive price compared to other materials.
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How do I calculate the correct amount of porcelain stoneware floor and/or wall tiles to order?
First of all, it is necessary to know the size of the surface to be paved or covered, to which the percentage of wastage must be added, around 10% for floors and 15% for coverings, i.e. the waste resulting from cutting or drilling required during the laying phase or for any future repairs.
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The products I see on the www.onetile.it website are first class?
All products on the Onetile website are exclusively first class.
The term first class refers to imperfection-free ceramic products covered by the manufacturer's guarantee in the event that the supplied product is affected by apparent or hidden defects.
Find out more
Can I lay stoneware tiles without joints?
Absolutely not, the joint is a key element because it allows floors to expand and settle naturally due to the movements of the structure, humidity and temperature changes.
The minimum recommended joint i
s 1.5/2 mm for rectified tiles
and at least
3-4 mm for traditional tiles
with bevelled edges.
Find out more
What are LVT and PVC floors?
LVT and PVC are two types of flooring.
LVT (Luxury Vinyl Tile): These are high-quality vinyl tiles designed to resemble natural materials such as wood or stone. They are durable, water-resistant and easy to clean, making them a popular choice for floors in domestic and commercial settings.
PVC (Polyvinyl Chloride): PVC is a thermoplastic polymer
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Shipments
What are the delivery costs and times?
When you make a request for a quotation, the costs and delivery times will be communicated to you when you place your order.
Shipping costs in this case vary based on the country of delivery.
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Will the courier notify me by telephone before delivery?
The porcelain stoneware tiles ordered are entrusted to specialised couriers and the price includes a telephone notification service to agree on the day and time of delivery.
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What should I do if the delivered goods are broken or defective?
Upon receipt of the goods, the customer must always request and sign the delivery note stating ACCEPTED SUBJECT TO INSPECTION.
Any defects or quality faults in the material must be reported in writing no later
than 7 days after
delivery or collection, after which time no further complaints will be accepted.
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Do prices include delivery costs?
Delivery costs will be calculated while drafting the final quotation based on the total weight of the items and the place of delivery.
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Can I collect the goods directly from your warehouse?
The goods may be collected from our warehouse after you have received notification that we have received full payment for the goods and that all products are ready for delivery.
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Can I book a floor delivery service?
No, the service is not currently available.
Find out more